Application maintenance
Scope defect resolution, agreed updates and ongoing application improvements.
/IT support
Keep your applications
moving forward.
Plan maintenance and technical support around your application, its users and the operating responsibilities your business needs.
/Proposed service scope
Start with what
your business needs.
Use these areas as a starting point for a defined engagement. The scope, deliverables and working model are agreed before work begins.
Technical troubleshooting
Define how issues are reported, assessed, prioritized and investigated.
Operational continuity
Agree documentation, ownership and escalation arrangements for the supported systems.
/An engagement with clarity
From requirements
to agreed responsibilities.
01
Review the application
Understand the systems, current condition and support needs.
02
Define coverage
Agree the supported components, hours and responsibilities.
03
Set the process
Define issue reporting, priorities and escalation paths.
04
Maintain & improve
Review recurring issues and planned maintenance needs.
What does support include?
Coverage, response commitments and service levels are defined in the engagement; no fixed coverage or SLA is implied.
Let’s define your it support needs.
Share the challenge, your current environment and the outcome you want to achieve.